FAQ
About products
📌 Can You Provide Samples?
Yes, we are more than happy to provide samples to allow you to evaluate the quality of our products prior to purchase.
Please contact our sales team to discuss in detail the type and quantity of samples you require.
📌 Do You Offer Customization Services?
Yes, we prioritize customer-centricity and provide flexible customization services to meet unique customer requirements. Whether it’s customized product specifications, packaging methods, or other special requests, our team collaborates with customers to ensure the best possible solutions. We understand that each customer’s needs are unique, making customization services an integral part of our business.
📌 How Can We Ensure The Quality Of Our Products?
Detailed Answer: We are committed to providing high quality products to ensure customer satisfaction. To ensure the quality of our products, we take the following measures:
- All products comply with relevant industry standards and specifications (ISO, NSF, etc.).
- We implement a strict quality control process that covers every stage of production.
- Before products are shipped, we conduct detailed quality checks to ensure that they fully meet specifications and requirements.
- We continuously improve our quality management system to respond to changing market and customer needs.
Shipping, Packaging & Delivery
📌 What Is Your Packaging Method?
We provide a variety of packaging solutions to ensure the safe and intact transport of our products. Customized packaging options are also available for retail purposes.
Common packaging methods include 20kg/bag, 25kg/bag, 500kg/bag, and can be flexibly chosen based on different products and customer preferences.
📌 How Long Does It Take To Deliver An Order?
The delivery time depends on the order size and specific requirements. For standard parameters, we usually have sufficient stock and can dispatch within 5 days. Typically, we initiate production shortly after confirming the order and strive for on-time delivery. Additionally, we offer expedited order processing services to ensure prompt fulfillment of urgent customer needs.
procurement
📌Are You A Real Factory?
Yes, we are a genuine factory located in Ningxia, China. Ningxia is a significant production area for cylindrical activated carbon and coal-based carbon, and we take pride in having modern manufacturing facilities here. We welcome and encourage customers to visit our factory in person to gain firsthand insights into our production processes and quality standards.
📌 Is There A Minimum Order Quantity Requirement?
The minimum order quantity depends on the product type and quantity (too small a quantity may not be able to be shipped, or you may have to pay expensive shipping charges). You can contact our sales team directly for detailed information.
📌 Do You Offer Customization Services?
Yes, we prioritize customer-centricity and provide flexible customization services to meet unique customer requirements. Whether it’s customized product specifications, packaging methods, or other special requests, our team collaborates with customers to ensure the best possible solutions. We understand that each customer’s needs are unique, making customization services an integral part of our business.
📌 What Are The Countries You Have Exported To Before?
Our activated carbon products are exported to various countries and regions, including but not limited to:
Europe: Russia, Germany, the UK, Turkey, Italy, Spain, Norway, Finland, France, Poland, etc.
South America: Ecuador, Venezuela, Brazil, Argentina, etc.
Middle East: Iran, Iraq, Saudi Arabia, UAE, Qatar, Israel, etc.
Asia: Singapore, Malaysia, Thailand, Vietnam, Myanmar, South Korea, Indonesia, etc.
Africa: Egypt, Sudan, Kenya, Morocco, Zimbabwe, Niger, etc.
North America: USA, Canada
Australia
CONTACT
Tingyuan carbon
Taisha Industrial Zone
Pingluo County, Ningxia, China
Email: info@tycarbon.com
Whatsapp: +86-13323528218
Get in touch today to request a quote
If you are interested in the preferential price and technical parameters of our products, please leave your details, we will arrange professional technical manager to reply to you within 24 hours.
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